FAQs

We offer a free sample on our website. All you have to pay for is postage and packaging. If you have any questions about a particular product or are wondering what is best for your skincare concerns, one of our skincare specialists would be more than happy to help.

Depending on your skin type there are several options.  We have written a few articles to help here for dry skin and here for oily skin

Our products are manufactured in the UK and South Africa

We are always excited to collaborate with like-minded people and have an affiliate program. You can find out how to sign up and learn more about our program here

Clean beauty to Malée means that we consciously, sustainably, mindfully and honestly create, source, produce all of our products without the use of any ingredients that are proven to or suspected of causing harm. Our approach to formulating our products; if it is not beneficial to skin or important to the formulation then we do not include it. We make sure all out products are made using ethically sourced ingredients with the health of you and the preservation of the environment in mind.

We believe that personal success starts with self-care. That luxury shouldn’t come at a cost to the environment and that brands should give back to the communities to help build a better world. This means conscious luxury and beauty with purpose. With every Malée purchase, you know that you can trust every ingredient in the formula, that every product has a purpose and has been proven and rigorously tested for efficacy.

We love nature and it is the inspiration behind everything we do. We take our commitment to sustainable production very serious. We use glass bottles and jars where possible, we also use recycled paper and use cold process manufacturing.

We are committed to nontoxic, sustainable and environmentally and human friendly practices. The landscape and certification are ever-changing, this means we continuously hold ourselves accountable to the highest standard.

Our products are suitable for everyone, including sensitive and eczema prone skin. Ideal for all skin types: normal, dry, oily, combination and even those with rosacea. Have a specific question? We would love to assist. You can ask us on Instagram (@maleeonline) or Facebook (@maleeonline) or email us: info@maleeonline.com

Absolutely not. We love animals and wouldn’t do anything to put them in harm’s way. That is why we also formulate all of our products without animal derived ingredients.

For the best results, please store your products in a cool dry place away from sunlight. Putting your products in the refrigerator can make products feel refreshing (Try this with our moisturising oil in the summer!), it doesn’t make products last longer. Remember this means the bathroom isn’t the most ideal place and with naturally derived ingredients, separation is natural and can happen.

We recommend after opening products to use them within 12 months of opening. When you purchase from our website, we recommend opening products within 6 months of delivery.

Most of our products are vegan friendly. Our conditioning body scrub, moisturising oil, nourishing hand cream and conditioning body cream contain white beeswax (a by-product, it is humanely sources and no bee is harmed in its making). All our suppliers and ingredients are cruelty free.

When your order is placed, you will receive an email with confirmation of the order. If you still have questions, please contact us at orders@maleeonline.com and someone will get back to you with an order update. We do our best to respond to these requests within 24 hours.

You can find your nearest stockist by checking our stockists page. We are constantly adding new authorised retailers.

We accept Visa, MasterCard, Diners Club and American Express.

Yes, we do. On qualifying orders.

We work hard to ensure that every order is received as quickly as possible. However, we handle all orders with care. After your order is placed, please allow a few working days for it to ship. Delivery timings will depend on your distance from our fulfilment center.

Not to worry – we can and will help. Please email orders@maleeonline.com and we will track your order for you. If it is still in transit, please allow more time for delivery.

Our available list of countries come up when you place your order. For any other countries, please email orders@maleeonline.com and we will assist if we can.

If for any reason you are not satisfied with your order, please email info@maleeonline.com within 7 days of your purchase.

Oh dear! We are sorry to hear that. Please email orders@maleeonline.com if your purchase was made at sa.maleeonline.com with your order number, picture(s) and a description of the damage and we will get back to you with the next steps.

You can reach out to us with all press enquiries at press@maleeonline.com

We love collaborating with like-minded people. Please email office@maleeonline.com and someone will be come back to you.

Zeze would love to meet you too, she is often on the road hosting events, participating in panel and speaking engagements. Follow us on social media @maleeonline. It is constantly updated so continue to keep an eye out.

Please email info@maleeonline.com and we will do our best to assist you on your journey.

Thank you so much for your interest in becoming an authorised Malée retailer. Please email sales@maleeonline.com. We look forward to hearing from you.

Yes we do! You can sign up to in the Malée tribe by signing up here. If you have already created an account and owned the tribe on sa.maleeonline.com, you can simply login to your account, see your order history and your status.